Real People. Real Customer Service. Real Quality.
Shipping Rates (lower 48 US States):
Free Shipping for orders over $99 with Coupon Code!
Expedited Methods: 1 Day, 2 Day or 3 Day are also available at checkout.
Please be aware that shipping carriers are only guaranteeing Next Day Air at this time.
Here is our Shipping Information Page
We specialize in emergencies! If you need your merchandise on a certain date, there is a comments section during checkout where you can let us know. We pay VERY close attention to this area of the order form. If there is any problem with getting an order to you in the time that you mention in this spot, you will hear from us via phone and/or email. Please be sure to double check that you are providing us with good contact information.
Need Help? We're Here!
We take your orders very seriously...ourselves, not so much. Below is some stuff you might want to know. If reading isn't your thing, and you have a question, we're all about Customer Service. We will answer every question in a friendly, no pressure way. Looking for something you saw here before? Just ask! We'll help you navigate the site.
or fill out a contact form here
Monday - Friday 7am - 4:30pm MST
1070 Gauge Drive
Lake Havasu City, AZ 86403
Accepted Payment Methods
Visa, Mastercard, American Express, Discover and Paypal are accepted for online orders. You may also select PO for School Purchase orders. We'll contact you for details.
Check or Money Order Payments
Check or Money order payments will ship after payment is received. For School PO's, we'll touch base with you! Go ahead and submit your order. PO (Schools Only) is a payment option at checkout.
Mail Orders are Gladly Accepted!
Please send information about what you would like to order on a sheet of paper. You can add it up with the prices online and send a check. You can also send in an order and your phone number, we will call you with an order total and get your credit card information over the phone.
To mail in orders or to pay for an online order that you would like to pay for with a check, please send to:
ShopWildThings, Inc.1070 Gauge Drive
Lake Havasu City, AZ 86403
30-Day No Hassle Return Policy
Returns and/or exchanges are allowed within 30 days of product receipt. We cannot accept merchandise back after this time and will not honor returns after this time. Packages sent to us without an RMA# written on the outside of the box will be refused and returned to you. Merchandise must be shipped back to us in original packaging and in resaleable condition. We deduct the actual shipping cost for the original shipment (which may exceed any promotional shipping rate) and refund the balance to the customer by the same payment method as the original order. We are happy to provide a return shipping label and will deduct that fee from your return to your original payment method.
Looking for Quantity Discounts?
For larger commercial purchases, please give us a call so that we can quote your order discount. We will provide a written quote to you in a timely manner, free of charge with no obligation to buy. We are confident that once you see our selection, are assisted by our staff, are impressed by our stock levels...you'll make the final decision to make ShopWildThings your event planning partner.
Pallet Shipping
In some cases we need to ship by the pallet. We will always let you know what the shipping is going to cost us or going to cost you, and figure out how to save you the very most that we possibly can while still getting your merchandise to you on time for your event.
Here For You
We will be here for you, from the start of the planning phase all the way through the delivery of your order. If there are ever any issues, we will promptly and cheerfully assist you. You're never alone when you choose ShopWildThings.
Accessibilities Statement
ShopWildThings has made our website handicap accessible. Please click below for more information.
Discount Information
Yes! We offer discounts for qualifying orders as well. We also occasionally offer exclusive email-only coupon codes. Free Ground Shipping is generally not available on oversized items. We will contact you if there is an issue that we have not been able to account for on the website (we're human, after all!). Discounts apply to goods only and do not apply to shipping, taxes, or duties (for International orders).
Tax Exempt Customers
Please see this page to learn more about Tax Exempt Status. If you should not be paying tax for your order, you may send us your Tax Exempt Certificate. We will verify the data. After your account is set up, we can add that information to our systems and when you place orders online or over the phone, tax will not be charged. If you are placing orders online, every email address that you log in with to place orders will need to be set up with the Tax Exempt information, or you can choose to use just one central email address when you or anyone in your organization places an order. If you have provided us with your certificate and tax is showing on your orders, please let us know so that we can fix your account. Email to help@shopwildthings.com or fax to 928-855-5821.
Click Here for All Current Coupon Offers.
Lost and Missing Packages
We require time to investigate Lost and Missing Packages. Our carriers require 72-96 Business Hours (3-4 Business Days) to complete investigations.
Damages
If a carrier damages a package in transit, we must be notified within 5 days of product receipt. You will be sent a replacement item as well as a call tag for the damaged item. If there are any other problems with the receipt of your package (packing mistakes happen VERY occasionally!) You must notify us within 5 days of package receipt. All of the original packaging must be kept in tact until your damage return is resolved.
We make every effort to ship your order as quickly and as accurately as possible. We do our own warehousing, picking and packing of orders. Picking, packing, and shipping orders requires several employees, steps and moving parts. Finding your order paperwork and product and stopping it from shipping is similar to finding a needle in a haystack. Similarly, if the order has been picked and packed, we will be unable to find it in our shipping trailers awaiting departure. Therefore, online orders cannot be changed or canceled once they have been placed. Refused shipments will be charged 15% restocking fee. We appreciate your understanding! Custom and Made-To-Order items cannot be canceled or changed once production has begun.
If your order has not shipped: Neither PayPal nor Amazon Pay refund the 4% fees that they charge us for using their service. If we refund a payment to a customer for goods or services, there are no fees to make the refund but the fees that we originally paid as the seller are not returned to us. This information can be found and verified on PayPal's User Agreement web pages. If a customer cancels a PayPal or Amazon Pay order by their own choice, the PayPal or Amazon Pay fees are deducted from the amount of the PayPal or Amazon Pay refund.
Privacy & Security
We respect your privacy and ShopWildThings will never release or sell any information about you to third parties. For our complete Privacy Policy, please visit our Privacy Policy page.
Payments
Orders must be paid in full before shipping. We accept all major Credit Cards, Money Orders,Checks, PayPal, Affirm, PayPal Pay Later. International and Domestic Wire Transfers are also accepted and deposit into our account must be confirmed before shipping. Checks and Money Orders must clear our bank before shipping. We also accept pre-arranged Company and School Purchase Orders as well as Ariba Purchase Orders (all Walt Disney Company Departments).
Legal Disclaimer & Product Usage
www.shopwildthings.com and ShopWildThings, Inc. This site is provided by ShopWildThings inc. on an as is basis. ShopWildThings, Inc. makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, ShopWildThings, Inc. disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose. We cannot guarantee use for any particular purpose as the laws and regulations change from municipality to municipality. It can only be the buyer's responsibility to know the requirements of the locality and to select products appropriately. ShopWildThings, Inc. will not be liable for any damages of any kind arising from the use of any of our products including, but not limited to direct, indirect, incidental, punitive, and consequential damages. If any legal issues arise from the use of this site and / or the purchase of any product from this site, you agree that any matters of such that lead to the contacting of legal assistance and / or court, will be resolved in Mohave County, Arizona, United States of America.
California Prop 65
There are over 800 chemicals on the Proposition 65 list, which is administered by California's Office of Environmental Health Hazard Assessment (OEHHA), a part of the California Environmental Protection Agency. The list includes naturally occurring and man-made chemicals. Proposition 65 warnings can be seen for a wide variety of everyday consumer products, including electronic equipment, and warnings can be seen posted throughout California in a variety of establishments such as buildings, hotels, restaurants, coffee shops, and stores. Learn more about Prop 65 Here.
Copyright Notice
All photos, descriptions and other information throughout this website are the sole property of ShopWildThings, Inc. Use by any other entity is unlawful and will be pursued. This site is protected by copyright and trademark laws under US and International law. All rights reserved. © 1995-current year.
Returns and Exchanges / Undeliverable / Returned Packages
Please see our Returns and Exchanges Page.
Expedited Shipping
We specialize in emergencies! Orders placed with Next Day Air, 2 Day Air, or Express (3 Day) shipping will ship the same day that they are placed if we get the order by 2pm Arizona time Monday-Friday! We will do everything that we can to get your order to you on time. If there are carriers delays for rush shipments, we will help to track down the problem. During Covid and through 2021, carriers are not refunding shipping charges for delays caused by Covid issues or by inclement weather. Please be aware that shipping carriers are only guaranteeing Next Day Air at this time. Here is information from FedEx about Service Delays: FedEx Service Alerts
Signature Required for orders over $500
We require customer signature at the time of delivery for all orders above $500. If this poses a problem for you on the expected date of delivery, please call us at 928.855.6075 before your package has shipped.
Safety
We STRONGLY urge you to use proper caution when using beaded curtains or any other hanging item like string curtains, garlands, chandeliers. If you have very small children around, having Beaded or String Curtains in a doorway that they will run or crawl through may not be a wise choice. If you want the fun and sparkle of our beaded curtains or string curtains but have small children, consider using them in a place where there is no chance that they will become entangled in them...in a window or against a wall perhaps. You may also want to avoid using "sharp edge" beaded curtains. Stars and Moons, Angels Shells and Stars, Palm Trees and Seashells and Starfish are the four curtains with the sharpest edges. We want everything that you purchase from us to give you and your family the joy and happiness that you get from adding fun elements to your home....without hassles or safety concerns! Do NOT use a String Curtain or Beaded Curtain (or any other hanging item!) where a small child may wrap it around his neck or put the beads in his or her mouth. Running through beaded curtains is not advisable. Do not allow beaded curtains, acrylic ornaments, acrylic garlands or fabric curtains to come near heat sources or flames. Use the least sharp beaded curtains for doorways and reserve the "pointy edge" beaded curtains for windows and walls etc. Use of our products is at your own risk. Please use common sense!
Freight Forwarding to International Addresses
We are happy to ship from our warehouses in Arizona to your freight forwarder. Please be aware, though, that once your delivery reaches the address in the United States that you provided, we are no longer responsible for the product. If your product is broken in transit after it leaves our care and is being handled by another party that you have chosen, our insurance will no longer cover damages. Damages in transit between our delivery address and your final International address are to be handled between you and your freight forwarder.
International Shipping Duties and Taxes:
We ship worldwide every single day! We love seeing our goodies all over the globe! Our current checkout does not allow us to show duties and taxes for every country during checkout. These charges vary from country to country and province to province. Sometimes they are not charged at all. If they are charged, they are the responsibility of the buyer. If the customer refuses to pay duties and taxes and abandons the order, the customer is responsible for the fees of shipping both ways. The shipping would then be deducted from the refund once the product is received back to us.
International Shipping of Glass
We package glass items with the ultimate of care. Breakage is still something that does come up, however, with glass items. Because International Shipping is so costly, we are unable to re-ship any glass items that arrive broken. If glass items arrive broken, we will ask for photographs of the broken item(s) and credit will be provided.
Security: At ShopWildThings, ensuring your information is private, safe and secure is our top priority. Every day, every store, every request, every visitor, every purchase, we are committed to the security of your visit. Here are a list of compliance protocols that our website platform has enabled. You can see it all at this link as well: Trust Center Here is a link to our Privacy Policy.
Our Quality Difference:
We work very hard to ensure that what you purchase from ShopWildThings is made in an ethical way in factories where the employees are treated fairly. We travel the globe ourselves to work closely with and check our suppliers and factories. If we detect any health or safety risks for employees with companies we are working with, we insist on corrections and then fly back to check compliance. We make everything that we can right here in the USA and so ALL of our custom fabrication in our Arizona, USA location, providing great jobs to a lot of really wonderful people. We check the quality of the products sold to us and do not accept inferior supplies. In our Bead Factories, you can choose "Christmas Grade" (Cheap Beads), "Decorator Beads" (OK beads), and what the factories are now calling "ShopWildThings Beads" (Excellent Quality). We pay more for our product so that what you get for your events are high quality, beautiful beads that you can be proud to display. You CAN pay less on other sites, but you truly do get what you pay for. If what you want is quality from an ethical company, you've come to the right place.
Google Trusted Store
We earned the Google Trusted Store badge without applying! Google came to us and recognized our contribution to the internet shopping landscape. Learn more HERE.